Refund policy

Last updated: March 16, 2026

At Furnoova, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund under the following conditions.

1. Return Period

You have 14 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used or damaged after delivery.
Custom or personalized products.
Items returned after the 30-day return period.

4. Return Process

To start a return, please contact us at:

Email: Info@furnoova.com

Include your order number and the reason for the return. Our team will provide you with instructions on how to return the item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and issued to your original payment method within a few business days.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees (if any) are non-refundable.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: